Privacy Policy

1. Introduction

Pi Music Group (“we”, “us”, or “our”) operates the Shepherd website at shepherd.sh. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

We may collect the following types of information:

• Account information: email address and display name when you register.
• Payment information: payment details are processed directly by Stripe. We do not store your full credit card number.
• Usage data: pages visited, tracks browsed, purchase history, and interactions with the Service.
• Device information: IP address, browser type, operating system, and referring URL.

3. How We Use Your Information

• To process and fulfill your purchases and deliver downloads.
• To create and manage your account.
• To communicate with you about orders, updates, and support.
• To improve the Service, personalize your experience, and analyze usage trends.
• To detect, prevent, and address fraud or technical issues.
• To comply with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Payment processors: Stripe, to process transactions.
• Service providers: hosting, email delivery, and analytics providers who assist in operating the Service.
• Legal requirements: when required by law, regulation, or legal process.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may retain certain information as required by law or for legitimate business purposes such as resolving disputes and enforcing our agreements.

6. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use essential cookies to maintain your session and preferences. We may use analytics cookies to understand how visitors use the Service. You can control cookie preferences through your browser settings.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, please contact us at the email address below.

9. Children's Privacy

The Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@shepherd.sh.